Return & Refund Policy

Return and Refund Policy

At Surgi Beauty Instruments, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have number of days, typically 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase.

Non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact Us: Email us at surgibeautyus@gmail.com to initiate a return. Please include your order number, item(s) you wish to return, and the reason for the return.

2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how and where to send your package.

3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear on your account will depend on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at surgibeautyus@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Email Address] and send your item to: [Your Postal Address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: [Your Postal Address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us at surgibeautyus@gmail.com